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Have questions about SMTools? Need help with your account? Want to partner with us? Fill out the form and our team will get back to you within 24 hours.

Get in Touch

Email Us

support@smtools.online

We respond within 24 hours

Business Hours

Mon–Fri, 9AM–6PM EST

Weekends: Limited support

Office

San Francisco, CA

Remote-first team worldwide

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Frequently Asked Questions

Quick answers to common questions

How quickly do you respond to support requests?

We typically respond within 4-6 hours during business hours (Mon-Fri, 9AM-6PM EST). For urgent issues, please mark your request as 'Urgent' in the subject line.

Can I schedule a demo with your team?

Absolutely! Book a 15-minute demo at smtools.online/demo or email sales@smtools.online. We'd love to show you around.

Do you offer discounts for non-profits or educational institutions?

Yes! We offer 50% off for verified non-profits and educational institutions. Contact us with your organization details to apply.

I found a bug. How do I report it?

Please use the form above and select 'Technical Support' as the subject. Include steps to reproduce, browser/OS version, and screenshots if possible.

Can I suggest a new feature?

We love feature requests! Submit them via the form above with 'Feature Request' in the subject, or email product@smtools.online.